Impatient Karen Tries To Order Pizza, Gets Caught In Infinity Loop

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mattstaff
Apr 3, 2021 2:00 PM EDT

If only Karen had exercised a bit more patience, then maybe, just maybe she wouldn't have thrown herself into a grueling infinity loop with no foreseeable end in sight. Can you imagine what the level of outraged confusion was when Karen realized she'd been proactively getting herself caught in the carousel of endless follow-up calls with the "manager" who she was talking to the entire time? 

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  • 01
    Font - r/MaliciousCompliance u/superfleh · 2d + Join 1 3 5 You want to speak to the supervisor? M I posted this story to in O r/talesfromcallcenters, and was told it would be a good fit on this sub as well. While in college I worked as the escalated transfer supervisor at a call center for a large Canadian pizza chain.
    via u/superfleh
  • 02
    Font - One new year's eve it was so busy in the call center that the customer service department started taking orders to ease the traffic, myself included. Suddenly I get connected with Karen. Before I even have a chance to speak she is already irate and rude. K: Why in the was I on hold for 30 minutes? Me: Mme, I apologize for the wait, but it's new year's eve and everyone in the country is ordering pizza.
    via u/superfleh
  • 03
    Font - K: That is unacceptable, I demand to speak to a customer service agent Me: I can transfer you if you'd like, but I am in the customer service department and can talk to you about your complaint. K: Like hell you are! Transfer me to customer service immediately! Me: Ok, but due to the busy day, you may be on hold for a while... K: I said NOW.
    via u/superfleh
  • 04
    Font - So I added her to my customer service queue which was 20 calls deep. After 30 minutes, she is up. Me: Hi, you've reached [company name] customer service, my name is Superfleh, how may I help you? K: (yelling) I was on hold for 30 minutes waiting... Hold on, wasn't I just speaking to you?
    via u/superfleh
  • 05
    Font - Me: yes Mme K: (still yelling) This is outrageous, i insist on speaking to the manager. Me: absolutely, please hold. And add her to my queue once again. Now keep in mind that the escalated transfer supervisor (me) is the final stage of customer service so when a customer asks for a manager, the ETS was the end of the line.
    via u/superfleh
  • 06
    Font - I continue to take orders for for another 25 minutes or so, the pick up Karen's call Me: Hi there you've reached Superfleh, I believe you asked to speak to a manager, how can I help? K: (in a desperate tone) You're the manager too? Me: yes Mme, you see because it is so busy, I have been taking calls all day to ease the traffic and make things run a little quicker. K: oh my goodness, I've been waiting for over an hour. Me: I did tell you that I could help when I took your initial call.
    via u/superfleh
  • 07
    Font - K: you did. Me: would you like me to take your order now? K: yes... It was so satisfying to let all the air out of her like that. TLDR: Karen is pissed that it took too long to order pizza on new years eve. Asks for customer service (me), then for a manager (also me), only to wait for over an hour to have me place her order as the manager. 1.9k 87 ↑, Share
    via u/superfleh

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